Review and Resolve Fraud Cases in AntifraudAI Dashboard

When AntifraudAI returns a review decision for a transaction, it automatically creates a Case — a structured record that gives your fraud operations team everything they need to make an informed approve-or-reject decision. Cases capture the original transaction data, risk score, fraud signals, and user history in one place. This guide covers how to view, query, and resolve cases both through the dashboard and the Cases API.

Viewing Cases in the Dashboard

The AntifraudAI dashboard provides a zero-code interface for triaging cases.

Navigate to the Cases tab

Filter by status

Use the Status dropdown to filter the case list by:

Open — awaiting a human decision
Approved — transaction was allowed after review
Rejected — transaction was declined after review
Expired — no action was taken within the expiry window

You can also filter by date range, assigned agent, or risk score band.

Inspect a case

Click any row to open the case detail view. This page shows:

The original transaction payload and amount
The risk score and all contributing signals
The user’s full event history and previous case outcomes
A timeline of status changes and agent notes

From this view you can Approve or Reject the case with a single click.

Cases via API

Use the Cases API to integrate case management directly into your support systems, review tools, or automated workflows.

List cases

cURL

# List all open cases
curl "https://api.antifraudai.com/v1/cases?status=open" \
  -H "Authorization: Bearer sk_live_xxxx"

# List all cases (no filter)
curl "https://api.antifraudai.com/v1/cases" \
  -H "Authorization: Bearer sk_live_xxxx"

The optional status query parameter accepts open, approved, rejected, or expired.

Retrieve a single case

cURL

curl https://api.antifraudai.com/v1/cases/case_001 \
  -H "Authorization: Bearer sk_live_xxxx"

Response:

{
  "case_id": "case_001",
  "transaction_id": "txn_9f8e7d6c",
  "status": "open",
  "risk_score": 68,
  "signals": ["new_device", "high_velocity"],
  "created_at": "2024-03-15T10:23:45Z"
}

Field	Description
`case_id`	Unique identifier for this case
`transaction_id`	The screened transaction this case relates to
`status`	Current case status: `open`, `approved`, `rejected`, or `expired`
`risk_score`	Risk score at the time the transaction was screened
`signals`	Fraud signals that contributed to the `review` decision
`created_at`	ISO 8601 timestamp when the case was created

Resolving a Case

Update a case’s status to approved or rejected by sending a PUT request to /cases/{case_id}.

curl -X PUT https://api.antifraudai.com/v1/cases/case_001 \
  -H "Authorization: Bearer sk_live_xxxx" \
  -H "Content-Type: application/json" \
  -d '{ "status": "approved" }'

curl -X PUT https://api.antifraudai.com/v1/cases/case_001 \
  -H "Authorization: Bearer sk_live_xxxx" \
  -H "Content-Type: application/json" \
  -d '{ "status": "rejected" }'

import requests

case_id = "case_001"
url = f"https://api.antifraudai.com/v1/cases/{case_id}"
headers = {
    "Authorization": "Bearer sk_live_xxxx",
    "Content-Type": "application/json",
}

# Approve the case
response = requests.put(url, json={"status": "approved"}, headers=headers)
print(response.json())

# — or — reject the case
# response = requests.put(url, json={"status": "rejected"}, headers=headers)

When a case is resolved, AntifraudAI fires a case.resolved webhook event to any configured endpoints — allowing your systems to automatically fulfil or cancel the underlying order in response.

Case Statuses

Status	Description
`open`	The case has been created and is awaiting a human decision
`approved`	A reviewer approved the transaction; the case is closed
`rejected`	A reviewer rejected the transaction; the case is closed
`expired`	The case was not resolved within the configured expiry window and was automatically closed

Configure a webhook subscription for the case.created event so your review team receives an instant notification the moment a new case is opened — no polling required. See the Webhooks guide for setup instructions.

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Review and Resolve Fraud Cases in AntifraudAI Dashboard

Viewing Cases in the Dashboard

Cases via API

List cases

Retrieve a single case

Resolving a Case

Case Statuses

​Viewing Cases in the Dashboard

​Cases via API

​List cases

​Retrieve a single case

​Resolving a Case

​Case Statuses

Viewing Cases in the Dashboard

Cases via API

List cases

Retrieve a single case

Resolving a Case

Case Statuses